If you will soon be admitted to the North End Rehabilitation and Nursing Center (NERNC) this section is for your benefit. By now, you may have met the NERNC liaison representative who has answered your questions and told you what to expect.

Because we understand how confusing thetransition from the hospital to a rehabilitation center or skilled nursing facility can be, we have gathered these facts to provide an overview of NERNC’s services. We hope that this will ease your transition and help you to settle into your new surroundings.

Phone Numbers You Can Use

Main Number: (617) 726-9700
Case Manager: (617) 726-9721
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What to bring

• Clothing. You will be actively involved in therapy. Bring loose, comfortable clothes and shoes with rubber, non-skid soles. In addition, bring rubber shower sandals. It is advisable to label your clothing. Laundry services are available.
• Valuables. DO bring enough money to pay for newspapers or hairdresser/barber services. Please leave expensive jewelry, or large sums of cash, at home. You will also be provided a locked drawer for valuables.
• Toiletries. NERNC provides some basic toiletries, such as a toothbrush, toothpaste, powders, and lotions, but feel free to bring
  your personal favorites.
• Medical Equipment. Including CPAP, BIPAP, reading glasses, hearing aids, and customized assistive devices etc…
• Items or equipment for relaxation activities,such as radio/CD player with headset, books, magazines, knitting needles, or playing cards.
• A Health Care Proxy, if you have one.
• A positive attitude for your rehabilitation stay.
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In Your Room

• If you are a subacute patient, you will have a telephone and a television in your room (charges apply).
• 3rd and 4th floor residents have telephone and cable access, though TVs are not provided.
• You can receive a daily newspaper (charges apply).
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Medical Transportation

• If you are being transferred from another hospital, you will be transported to NERNC by ambulance or chair car.
• During your stay at NERNC, medically necessary transportation to medical appointments may be provided.
• Click here for more parking information and directions.
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When You Arrive

• Your assigned care team will include a physician, a staff nurse practitioner, a case manager, physical and occupational therapists, speech/language pathologists, social services, dietician, and activities staff.
• Your care will be coordinated by a primary nurse practitioner with oversight from your physician (who you may or may not see daily depending on your condition). Your physician or nurse practitioner will meet with you within the first 24 hours of your stay. You will meet your other team members either that day or the next.
• You will receive information that explains what you and your family should expect during your stay. This information will familiarize you with NERNC’s patient and visitor services, and will help you and your family to understand your rehabilitation process.
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Your Stay

• Your recommended length of stay will be determined by your care team, based on your progress. You and your family will be included
  in the decision-making process. Typical stays are less than two weeks. Our goal is for you to be as safe as possible to return to your previous living arrangement.
• Your treatment team determines the amount of therapy you will receive. Therapists are on site 7 days per week but your therapy visit frequency may vary. We encourage family members to take part in your therapy, as they can provide support and motivation and can learn skills to prepare you for your transition home. Family/care team conferences will be scheduled regularly to discuss or reassess your
  treatment program.
• You can spend time with your family and friends during visiting hours.
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Rehabilitation Tours

Your family members can tour the NERNC before your transfer. To schedule a tour, or if you (or your family) have any questions prior
to your transfer, please contact the Admissions Office at 617-726-9704.
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